Refund policy

Returns and Refunds Policy

This policy applies to products purchased from PearlCraft Shop.

Standard merch and accessories

For standard products such as stickers, keyrings, air fresheners and other merch/accessories, please contact us within 14 days of receiving your order if there is an issue.

Items must be unused, in original condition and returned with any original packaging where possible.

Change of mind returns

We do not offer refunds for change of mind, incorrect selection or if you no longer want the item.

If we agree to an exchange or return at our discretion, return postage is the responsibility of the customer.

Faulty, damaged or incorrect items

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible with your order number and clear photos of the issue.

If the item has a major problem or does not meet Australian Consumer Law requirements, we will provide the appropriate remedy, which may include a repair, replacement or refund.

Custom, personalised and special-order products

Custom, personalised, colour-matched, restored, made-to-order or special-order products cannot be cancelled, returned or refunded for change of mind once work has commenced or materials have been ordered.

This includes, but is not limited to, custom steering wheels, PC39 wheels, Smart Wheels, VIP wheels, Eaton shifters, restorations and colour-matched work.

This does not limit your rights under Australian Consumer Law if a product is faulty, not as described or does not meet consumer guarantees.

How to contact us

To request assistance with a return, refund or order issue, please contact us through the Contact page or email pearlcraft@pearlcraft.com.au with your order number and details.